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Mohammed Yahya
Open to opportunitiesCustomer Service Agent
Customer Service Agent at PeopleCert supporting customers with IT assistance and online exam proctoring.
CyprusCustomer Service Agent at PeopleCert
Experience
Customer Service Agent
Handled customer inquiries regarding IT-related questions and language exams. Managed omni-channel chat via CRM and facilitated online proctoring to ensure effective exam commencement.
Customer ServiceCRMOnline ProctoringIT SupportCommunication Skills
Free Shop Sales
Provided sales posting for company items and products in Microsoft Dynamics NAV, managed operations and monitored sales transactions, and worked on POS devices.
Microsoft Dynamics NAVSales OperationsPOS systemsInventory Management
Lab Assistant
Provided IT-related assistance to university offices, employees, and students.
IT SupportTroubleshootingCustomer Service
Customers' Service Representative
Provided assistance in the maintenance of electrical devices and processed invoices.
Customer ServiceInvoice ProcessingElectrical Maintenance
Training and Marketing Assistant
Assisted in training and marketing activities.
TrainingMarketing
Volunteer ICT Assistant
Volunteered and provided ICT assistance to the school of business, and participated in the Daedalus International workshop.
ICT SupportVolunteeringWorkshop Participation
Education
PeopleCert
Completed the PRINCE2 Agile Foundation certification in 2026.
Completed the PRINCE2 Agile Foundation certification in 2026.
PeopleCert
Completed the ITIL 4 Foundation certification in 2026.
Completed the ITIL 4 Foundation certification in 2026.
University of Nicosia
Pursued a Master's degree in Management at the University of Nicosia from 2016 to 2018.
Pursued a Master's degree in Management at the University of Nicosia from 2016 to 2018.
University of Nicosia
Earned a Bachelor of Arts in Business Administration from the University of Nicosia from 2013 to 2016.
Earned a Bachelor of Arts in Business Administration from the University of Nicosia from 2013 to 2016.