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Independent Business Experience
Customer support professional with hands-on Salesforce and Zendesk practice, seeking remote customer service and CRM support roles.
IndiaIndependent Business Experience at Self Employed
Explored a B2B business opportunity involving customer outreach, quotations, supplier coordination, and order-related activities. Managed documentation and follow-ups.
B2B SalesCustomer OutreachQuotationsSupplier CoordinationDocumentationFollow ups
Planned daily production across multiple machines, coordinated with vendors, and performed quality checks. Reported to the Production Manager and trained new workforce members.
Production PlanningSchedulingVendor CommunicationQuality AssuranceMicrosoft OfficeDocumentationReporting
Master of Engineering Management degree from the University of Queensland, completed in 2019.
Master of Engineering Management degree from the University of Queensland, completed in 2019.
Bachelor of Engineering in Mechanical from Savitribai Phule Pune University, completed in 2016.
Bachelor of Engineering in Mechanical from Savitribai Phule Pune University, completed in 2016.
Supported quality assurance activities, performed product and process checks, and communicated quality issues to team members.
Quality AssuranceProcess ChecksDocumentationTeamwork
Handled inbound customer calls, recorded orders, processed payments, and assisted walk-in customers. Communicated customer requirements to staff for accurate order processing.
Customer ServicePhone SupportOrder ProcessingPayment ProcessingCommunication SkillsMultitasking
Profile sourced from Himalayas.