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Moiz Ahmad
Open to opportunitiesTechnical Support Executive
I resolve technical issues and improve customer support across phone, email, and chat.
PakistanTechnical Support Executive at Port App
About
I've delivered technical and customer support at TRIBE Consulting, resolving high-volume inbound inquiries across phone, email, and chat while consistently meeting service-level targets.
For Port App, I supported electric bike users through real-time chat, troubleshooting mobile app, hardware, and vehicle-operation issues. I also created support templates and workflows that reduced handling time and improved first-contact resolution.
I'm pursuing a BS in Computer Science and bring practical experience with CRM tools, ticketing systems, Jira, customer records, and cross-functional collaboration.
Experience
Technical Support Executive
Provided technical and non-technical support for electric bike usage, troubleshooting hardware and software issues via chat. Streamlined support processes, developed templates and workflows, and reported customer feedback to product and engineering teams.
Technical SupportTroubleshootingChatCustomer ServiceProcess Improvement
Tech and Customer Support
Provided exceptional inbound customer support through phone, email, and chat, handling high call volumes and resolving technical and non-technical issues. Maintained accurate records, collaborated with teams to improve workflows, and assisted in onboarding new team members.
CRM ToolsTicketing SystemsCustomer SupportTroubleshootingProblem SolvingData EntryCollaboration
Education
SZABIST University
Currently pursuing a comprehensive curriculum covering software development, data structures, algorithms, and database management.
I-M-C-B H9 COLLEGE
Completed intermediate studies in Computer Science with a focus on foundational programming, mathematics, and statistics.