Monique Hill

Sr. Benefits Manager / HR Business Partner

GEA North America Inc.

Led benefits strategy and service delivery for 1,800+ employees, retirees, and leave participants, overseeing a $20M benefits budget. Reduced annual benefits spend by 30% and increased benefits engagement by 40%.

Benefits StrategyHealth And Welfare PlansVendor ManagementBudget ManagementEmployee CommunicationsChange ManagementHRISADPWorkday

Senior Benefits Manager / Benefits Consultant

Consulted with employer clients on health and welfare, retirement, leave, and plan administration. Led vendor RFPs and negotiations that delivered 20%–30% cost savings for clients.

Benefits ConsultingVendor ManagementRFPNegotiationACA ComplianceForm 1095 CSection 125Government Form 5500Audit

HR Operations Manager

Managed HR operations, benefits administration, billing, compliance, and employee service delivery for a 25+ person team. Built an in-house shared-services and contact-center model to standardize employee support.

HR OperationsBenefits AdministrationComplianceshared servicesContact CenterTrainingProcess Improvement

Human Resources Operations Lead

Businessolver

Administered health and welfare programs including medical, dental, vision, disability, life, FSA, EAP, 401(k), and ancillary benefits. Retained $2M+ in client revenue through proactive relationship management and reliable service delivery.

Benefits AdministrationOpen EnrollmentCustomer Relationship ManagementADPAutomationHR Operations

Benefits Project Manager

Mercer

Coordinated benefits projects across employer clients, consultants, carriers, call centers, and service teams to deliver enrollment and plan-administration milestones on time. Supported compliance and reporting including nondiscrimination testing, 1095-C, Form 5500, EEO-1, and CMS reporting.

Project ManagementBenefits AdministrationHRISADPWorkdayComplianceSOPsWorkflow Optimization

Case Management / Disease Management Specialist

Supported case and disease management through member outreach, intake, follow-up, documentation, and coordination of healthcare services. Coordinated with providers and clinical teams to resolve member needs.

Case ManagementDisease ManagementMember OutreachCoordinationDocumentation