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Monique Montique
Looking for a jobAccount Manager
Account manager at ALPHA BRAND who manages client pipelines, sets appointments, and prepares client reports.
JamaicaAccount Manager at Alpha Brand
About
At ALPHA BRAND, I managed client inboxes through LinkedIn and Expandi, built pipelines for prospective clients, and set appointments. I also prepared client reports and managed the CRM.
Previously, I worked as an Account Manager at LED SIGN CITY, assisting clients with offer selection, order updates, and sales. At Happy Customers LLC., I sold products and services, made cold calls for B2B and B2C accounts, and assisted with training new hires.
Experience
Account Manager
Built pipelines for prospective clients, managed client inboxes via LinkedIn and Expandi, set appointments, oversaw daily operations, prepared reports, cold called prospective clients, performed administrative duties, and managed CRM.
LinkedInExpandiCRMCold CallingAppointment SettingReportingAdministrative duties
Account Manager
Assisted potential clients in choosing suitable offers, liaised with clients via email, phone, and chat, built pipelines, set appointments, updated the website, closed sales, and managed CRM.
CRMSalesClient LiaisonPipeline BuildingAppointment SettingWebsite Updates
Sales Representative
Sold products and services to prospective customers, cold called for multiple accounts (B2B & B2C), achieved daily, weekly, and monthly targets, assisted with training new hires, and maintained product knowledge to close sales.
SalesCold CallingB2BB2CTrainingProduct Knowledge
Associate
Assisted customers with queries and transactions regarding Microsoft-related issues, canceled or extended subscriptions, and made purchases on customers' behalf.
Customer ServiceMicrosoft ProductsSubscription Management
Credit & Collections Associate
Maintained compliance with fair debt practices and other regulatory guidelines, negotiated payment plans professionally, provided high-level customer service, and achieved daily, weekly, and monthly targets while consistently being number one.
Debt CollectionComplianceNegotiationCustomer ServiceTarget achievement
Statistical Officer
Assisted with ad hoc surveys, performed data entry, and organized documents and paperwork while maintaining a filing system.
Data EntrySurvey AssistantDocument ManagementFiling
Secretary
Took minutes and logged names of boxers present at training, managed the organization's finances and Facebook page, and ensured training went according to schedule.
Minute TakingRecord keepingFinancial ManagementSocial Media ManagementScheduling
Education
Calabar Primary & Junior High School
Completed primary and junior high school education in Kingston, Jamaica.
Excelsior High School
Earned a high school diploma with CSEC subjects including Mathematics, English Language, English Literature, Spanish, Biology, Physics, and Information Technology, and CAPE Unit 1 in Communication Studies and Information Technology.
University of Technology, St. Andrew
Pursued a Bachelor's in Nursing but did not complete the program.