Morayo Ajogbeje

I’m a customer support professional with 6+ years of experience across fintech and telecommunications, specializing in customer support operations, escalation management, customer retention, and multi-channel communication. I’m known for handling high-volume customer interactions with empathy and a fast, accurate resolution mindset, especially in remote, digital-first environments. In my current role, I provide remote frontline support for bill payments, failed transactions, wallet funding, account access, and service inquiries across phone, email, live chat, and social media. I handle an average of 80+ customer interactions daily while documenting issues and maintaining strong customer satisfaction through timely, professional support. Previously, at Globacom Limited, I managed a dedicated portfolio of high-value customers and supported high volumes of inbound interactions across phone, live chat, and social media. I used CRM systems to record customer interactions in real time, collaborated with billing, technical, and operations teams to resolve complex concerns, and reduced repeat contacts through clearer, more effective resolution paths. I also bring process improvement discipline: I track SLAs and KPIs, monitor service trends, and document recurring customer concerns to inform updated response protocols. As a Certified Virtual Assistant (DEXA, 2025), I’ve supported distributed teams with reliable digital operations and strong communication—always focused on customer trust, service quality, and measurable performance.