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Service Delivery Manager
Service Delivery Manager at JPMorgan Chase, improving billing accuracy and cluster allocation for banking infrastructure.
United KingdomService Delivery Manager at JPMorgan Chase
Managed relationships between Compute Backbone operations and lines of business, enhancing stakeholder collaboration by 25%. Led stakeholder communication, billing accuracy, and inventory data quality controls.
Service Delivery ManagementStakeholder ManagementITILPRINCE2ServiceNowJiraConfluenceMicrosoft ProjectAPIsSQLTivoliHP Insight ManagerNetIQ Web ConsolePythonAWSRAIDBillingInventory ControlGovernanceIncident ManagementChange Managementcapacity management
Managed operational service for datacentre projects across global sites, balancing timelines and stakeholder expectations. Coordinated server installs, relocations, decommissions, and maintenance in line with service standards.
Data Center OperationsWorkflow ManagementVendor ManagementService ContinuityOperational ReportingTechnical DocumentationStakeholder Management
Provided comprehensive hardware support for configurations, resolving 95% of technical issues within 4 hours. Assisted with Unix and Windows server builds, racking, and network configuration for new deployments.
Hardware SupportUnixWindows ServerData Center OperationsQuality AssuranceTechnical DocumentationTraining
Provided second and third line support for server and network issues across production environments. Installed and supported MS Windows servers, IIS, SQL, clusters, and Exchange recovery activities.
server supportWindows ServerIISSQLExchangeIncident ManagementChange ManagementBackup and RestoreTeam Coordination
Improved multi-site infrastructure projects across 6 global sites, increasing day-to-day server operation efficiency. Administered Windows and Novell server platforms, including backups, file/print services, and SQL support.
Windows ServerNovell NetwareSQLBackupFile And Print ServicesProcurementOperational ReportingDocumentation
Delivered customer-focused IT support, logging and triaging incidents and escalating issues as required. Supported users and maintained asset records.
IT SupportIncident ManagementCustomer ServiceAsset ManagementDocumentation
BSc in Urban and Regional Planning from Obafemi Awolowo University, Ile-Ife.
Certification in ITIL.
Certification in PRINCE2.
Certification as AWS Certified Cloud Practitioner.
Certification as Microsoft Certified Systems Engineer (MCSE).
Certification as Certified Novell Administrator (CNA).
Certification in HP ProLiant Server Maintenance.
Profile sourced from Himalayas.