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Senior Customer Success Manager
Senior Customer Success Manager with expertise in driving customer engagement.
IndiaSenior Customer Success Manager at ZoomInfo Inc.
Led a team of 8 Customer Success Managers, driving alignment towards shared goals and performance excellence. Designed and implemented the triage process for India operations, owning end-to-end execution across SMB, Mid-Market, and Enterprise segments.
Customer SuccessSalesforceGainsightTableauSnowflakeJiraConfluenceTeam LeadershipAI Implementation
Scaled customer-facing teams from 4 to 30 members across various functions and built the CX function from the ground up. Managed a portfolio of over 400 customers, reducing churn from 40% to 20% through proactive health monitoring and QBRs.
People ManagementTeam Leadership
Completed a Post Graduate Program in Management, focusing on advanced business administration and strategic leadership. Gained expertise in various management disciplines.
Earned a Bachelor of Technology in Instrumentation and Control Engineering. Developed a strong foundation in engineering principles and their applications.
Completed Class XII under the CBSE curriculum. Focused on core academic subjects to prepare for higher education.
Completed Class X under the CBSE curriculum. Built foundational knowledge across various subjects.
Led global sales operations, managing cross-functional teams of managers and executives across geographies. Drove ERP sales across diverse verticals including CRM, TMS, RMS, Retail/Wholesale, Hospitality, WMS, and Construction Management systems.
Sales OperationsERP SalesCRMTMS SystemsRMSWMSBusiness Development
Launched a new product and successfully established its presence in the market. Built and led a high-performing sales team from scratch, driving scalable growth.
Product LaunchSales Team LeadershipMarket EstablishmentBusiness DevelopmentSales Growth
Profile sourced from Himalayas.