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Muneer Ahmed
Open to opportunitiesCustomer Service Representative
Customer service representative skilled in problem-solving and communication.
PakistanCustomer Service Representative at Tribe Consulting
About
I am a dedicated customer service representative with a strong background in managing customer orders and resolving issues effectively. Currently, I work at Tribe Consulting, where I excel in processing orders accurately and addressing customer concerns with professionalism. My ability to handle irate customers and provide solutions has consistently resulted in high levels of customer satisfaction and retention.
Previously, I served as a lead generator at E Data Solutions, where I honed my skills in managing outbound calls and identifying customer needs. My educational background in criminology from the University of Karachi has equipped me with a unique perspective on communication and problem-solving, which I apply in my professional interactions.
Experience
Customer Service Representative
Processed customer orders accurately and efficiently, providing detailed pricing information and managing customer concerns regarding delayed or incorrect orders. Handled irate customers professionally, offering solutions like refunds, replacements, or discounts to ensure satisfaction and retention.
Order ProcessingCustomer ServiceProblem SolvingConflict ResolutionCustomer RetentionData EntryCommunication Skills
Lead Generator
Managed a large volume of outbound calls efficiently, adhering to call center scripts for various topics. Identified customer needs, clarified information, researched issues, and provided effective solutions to ensure customer satisfaction.
Lead GenerationOutbound CallingProblem SolvingData ManagementCommunication Skills
Education
University of Karachi
Pursued a Bachelor's degree in Criminology, focusing on the study of crime and criminal behavior. Gained knowledge in various aspects of the criminal justice system and sociological factors influencing crime.