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Murielle Gillet
Looking for a jobCustomer Supply Chain Associate
I manage customer service, order fulfillment, logistics, and customer supply chains across complex operations. Multilingual.
United StatesCustomer Supply Chain Associate at IKO Sales Inc.
About
At IKO Sales and Ross Roof Group, I managed end-to-end order fulfillment across the United States and Canada, reduced customer escalations by 35%, and negotiated logistics agreements that cut freight costs by 25%. I also led forecasting with manufacturing, supervised warehouse personnel, and coordinated $15M in inventory. Five years of successful work experience.
I've built customer-facing and operational support experience across manufacturing, banking, higher education, tourism, and hospitality, including executive support, lending operations, billing resolution, reporting, and event coordination. I work fluently in English and French and bring working capability in Italian.
Experience
Customer Supply Chain Associate
Retained following company acquisition; position retitled with responsibilities remaining substantially unchanged from Order Management Supervisor. Managed end-to-end order processing and fulfillment operations across the United States and Canada.
SAPSalesforceMicrosoft 365Order ManagementSupply Chain CoordinationCustomer ServiceInventory ManagementLogisticsBillingInvoicing
Customer Service Manager
Promoted after eight months in recognition of strong performance and perfect attendance. Led forecasting activities with manufacturing operations to improve product availability and customer service levels, and supervised warehouse personnel.
Education
Ecsedi-Isalt (Haute Ecole Galilée)
Bachelor of Arts in Business Administration with certification as a European Secretary in five languages.