Musab Irfan

Technical Support Specialist

TCP Software

I provided advanced technical support for TCP Software products, specializing in resolving complex issues through in-depth troubleshooting using tools such as Salesforce, Microsoft SQL Express, and SQL Server Management Studio. I addressed a wide range of customer inquiries related to system errors, including persistence issues, authentication challenges, and profile management. I also assisted wi

Project DocumentationTeamworkDatabasesCross Departmental CoordinationCustomer RetentionRisk ManagementClient ServicesSoftware DocumentationSQLExcelSoftware Configuration ManagementSaaSMicrosoft SQL ServerSoftware TroubleshootingStakeholder Management

Technical Support Specialist

Compass

Worked as Technical Support Specialist at Compass.

Customer ServiceExcelSoftware Troubleshooting

Supply Chain Associate

I analyzed historical sales data and market trends to identify key demand drivers and improve the accuracy of demand forecasting. As part of this process, I conducted in-depth research to identify high-selling products based on current customer needs and market demand, allowing the business to prioritize stock levels and focus marketing efforts more effectively. By delivering excellent client serv

MultitaskingAnalytical SkillsProcurementWholesalePowerPointExcelProduct StrategyLogistics Management

Marketing Director- Lucas Economics society

I assisted in the development and execution of marketing campaigns aimed at attracting new students to the society. Additionally, I coordinated and supported the execution of events and promotional activities, including campus tours, open houses, and career fairs, to enhance visibility and engagement.

TeamworkMarketing ManagementPowerPointMicrosoft Word

Marketing Director- Forman statistics Society

I provided general administrative support to the marketing team, including tasks such as data entry, scheduling, and file management. Additionally, I coordinated and assisted in the execution of events and promotional activities, such as campus tours, open houses, and career fairs, to support the team’s marketing efforts and enhance engagement.

Digital MarketingMarketing ManagementMicrosoft WordMarketing Strategy

Customer Service Executive

I assisted with comprehensive customer support for Western Union, addressing a wide range of service-related issues and inquiries. I also played a key role in establishing customer service policies and strategies, which became a training benchmark for new hires, helping to improve overall service quality. By leveraging various tools such as Quantum, Salesforce, and Confluence, I was able to consis

Customer ServiceCommunication Skills