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Myles Thomas
Open to opportunitiesSenior AV & Field Support Technician
Senior AV & field support technician specializing in client-facing troubleshooting and seamless event deployments.
United StatesSenior AV & Field Support Technician at Pinnacle Live
About
Client-focused Solutions Associate with 4+ years of experience in technical implementations,project management, and cross-functional stakeholder engagement. Proven track record of guiding enterprise clients from project discovery through technical configuration and go-live deployment. Skilled at mapping customer process flows, identifying system gaps, and bridging communication between client champions and internal product/engineering teams. Experienced in leveraging web technologies, API inspection tools, and data visualization to accelerate onboarding, improve time-to-value, and maintain near-perfect customer satisfaction ratings.
Experience
Senior AV & Field Support Technician
Serves as the onsite, client-facing technical point of contact for event hosts and corporate clients, managing expectations before, during, and after deployments. Conducts site walks and technical assessments, coordinates with internal teams, and resolves hardware, display, and network issues in high-stakes environments.
Space AssessmentTechnical DocumentationProject CoordinationExcelMicrosoft TeamsCRM Data EntryLow Voltage AV WorkflowsHardware Setup
Technical Consultant & Developer
Managed end-to-end account ownership for a web redesign project, from consultation and requirements gathering through delivery and follow-up. Built a responsive digital space based on client needs, guiding expectations around timelines, scope, and technical limitations.
Responsive DesignRequirements GatheringProject Timelines
Education
Conservatory of Recording Arts and Sciences
Completed a certification in Recording Arts covering AV and Low-Voltage Fundamentals, graduating in July 2022.
Completed a certification in Recording Arts covering AV and Low-Voltage Fundamentals, graduating in July 2022.
University of North Carolina at Asheville
Earned a B.A. in New Media from UNC Asheville, graduating in May 2021.
Earned a B.A. in New Media from UNC Asheville, graduating in May 2021.
University of North Carolina at Asheville
Earned a B.S. in Computer Science & Information Technology from UNC Asheville, graduating in May 2021.
Earned a B.S. in Computer Science & Information Technology from UNC Asheville, graduating in May 2021.