Loading profile…
Namra Sohail
Looking for a jobAdvisor I, Customer Service
I streamline telehealth operations, patient coordination, insurance verification, and compliant clinical documentation.
PakistanAdvisor I, Customer Service at Concentrix CVG
About
I've supported end-to-end telehealth operations at Medvidi, managing 150–200+ daily patient interactions across intake, scheduling, follow-ups, care coordination, insurance eligibility, prior authorizations, and prescription refills.
I maintain accurate HIPAA-compliant records in EHR/CRM systems and coordinate patients, providers, and pharmacies to keep virtual care and medication access moving smoothly.
More recently at Concentrix CVG, I reviewed 300+ content cases daily, maintained 95%+ accuracy and 98%+ SLA compliance, and documented decisions for audit-ready operations.
Experience
Advisor I, Customer Service
Reviewed and moderated 300+ content cases daily, ensuring compliance with platform safety and policy standards. Maintained 95%+ accuracy while meeting strict productivity, SLA, and quality KPIs.
Content ModerationComplianceSLA ManagementQuality AssuranceDocumentationEscalation Handling
Patient Care Specialist
Managed 150-200+ patient interactions daily across intake, scheduling, follow-ups, and care coordination workflows. Verified insurance eligibility and supported prior authorization processing, reducing delays in patient treatment cycles.
Patient IntakeEHR ManagementTelehealth CoordinationInsurance VerificationPrior Authorizations
Education
Forman Christian College (A Chartered University)
Pursued an MPhil in Food Safety and Quality Management, achieving a final grade of 3.657.
University of the Punjab
Earned a BS (Hons) in Food and Nutrition with a final grade of 70.7% (1st Division).