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Customer Service Representative
Customer Service Representative at Bedmate Furniture Nigeria Ltd, resolving order and delivery issues for furniture customers.
NigeriaCustomer Service Representative at Bedmate Furniture Nigeria Ltd
Resolved customer inquiries for furniture orders, delivery updates, and product availability. Handled complaints, returns, and warranty concerns while coordinating showroom, warehouse, and delivery follow-up.
Customer Relationship ManagementComplaint ResolutionOrder ManagementOrder FulfilmentReturns ProcessingDelivery CoordinationCRM SoftwareSales Support
Developed customized sales techniques to sell and upsell services to new and existing clients. Negotiated sales orders, demonstrated products, and maintained showroom displays.
Sales CoordinationSales RecordsNegotiationUpsellingProduct KnowledgeCustomer ServiceOrder Processing
Greeted visitors and managed the reception desk, providing courteous customer support. Scheduled appointments, answered phone calls, and handled incoming mail and office correspondence.
Customer ServiceReceptionist DutiesAppointment SchedulingPhone SupportData EntryOffice Administration
Earned a Higher National Diploma in Business Administration and Management in 2015.
Earned a Higher National Diploma in Business Administration and Management in 2015.
Earned a National Diploma in Business Administration and Management in 2012.
Earned a National Diploma in Business Administration and Management in 2012.
Profile sourced from Himalayas.