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Naseem Shirazi
Looking for a jobProduct Support Specialist
Product Support Specialist at Asana troubleshooting SaaS authentication, automations, and workflows for customers.
IndiaProduct Support Specialist at Asana
Experience
Product Support Specialist
Handle product support over email, chat, phone, and screenshare, explaining technical issues in plain language. Break issues into clear steps, check logs, review product behavior, and do basic API debugging before sending escalations to engineering.
SaaS SupportSAML SSOBrowser DiagnosticsAPI DebuggingZendeskSalesforceHubSpotClaudeCursorMCP toolsTroubleshootingFront End Issue Resolution
Technical Support Representative
Supported patients and internal users by phone, email, chat, and screenshare for portal access, navigation, and document issues. Resolved login, access, upload, and basic frontend errors, and worked through messy cases with operations until closed.
Customer SupportPortal AccessDocument UploadTroubleshootingFrontend ErrorsLog Analysis
Education
Bachelor of Engineering
Bachelor of Engineering degree from Indore, India.