Natalee Hernandez

I’m seeking a remote role focused on operational efficiency, data management, and process coordination . I excel at managing high-volume portfolios, navigating compliance, and collaborating across departments. I thrive in autonomous environments that value high trust, data accuracy, and proactive communication. I’m a Financial Aid Coordinator focused on helping students stay enrolled by combining strict compliance with clear, compassionate support. I manage a financial aid portfolio of 500+ students while ensuring full federal compliance with FAFSA, VA, and FERPA on tight deadlines. In my role, I process 20+ new applicants weekly with high accuracy across Anthology (CampusNexus) and WebClient systems. I also deliver 100+ FAFSA Professional Judgments on deadline, which prevents aid disruption and reduces enrollment delays. I’m especially proud of results that improve both outcomes and operations. I reduced outstanding student balances by $200,000+, strengthening student retention and institutional revenue, while identifying documentation gaps to improve file completion rates and processing efficiency. I bring strong cross-functional collaboration by partnering with admissions, academics, and counseling teams to resolve discrepancies and streamline workflows. Earlier, I developed proposals, invoices, and permit applications as an Assistant/Proposal Writer, and I supported customers in a high-volume retail environment—experiences that sharpened my communication, documentation discipline, and attention to detail.