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Account Manager
I retain U.S. clients through bilingual account management and proactive renewals.
ColombiaAccount Manager at No Needle Needed
Promoted from a support role to Account Manager, owning the renewal and retention lifecycle for a portfolio of U.S.-based client accounts. Manages 20-50 inbound client interactions daily and 100+ outbound calls, maintaining accurate records in Salesforce and collaborating cross-functionally.
Customer Relationship ManagementCustomer SuccessRetentionRenewalsUpsellingSalesforceCross Functional CollaborationTrainingMentorshipBilingual Communication
Coordinated directly with external suppliers, verifying materials and deliveries against agreed terms and design documentation. Prepared and maintained on-site budget estimates, comparing planned versus actual quantities and costs, and reported variances to leadership.
Supplier CoordinationBudget Management
Bachelor of Civil Engineering degree from Universidad de La Salle, Bogotá, Colombia, completed in 2022.
Bachelor of Civil Engineering degree from Universidad de La Salle, Bogotá, Colombia, completed in 2022.
Managed customer renewals, order coordination, and post-sale follow-up for a retail client portfolio. Led renewal and commitment conversations when circumstances changed, negotiating new terms to retain client satisfaction.
Customer Relationship ManagementRenewalsNegotiationOrder CoordinationMarketing SupportSocial Media
Managed the materials receiving process, calculated required quantities from architectural plans, and sourced and compared suppliers for the best available pricing.
Materials ManagementQuantity TakeoffSupplier SourcingCost ComparisonConstruction
Coordinated documentation, timelines, and stakeholder communication for public infrastructure projects from kickoff through closeout. Proactively identified risks and dependencies, flagging issues early to maintain project momentum and stakeholder satisfaction.
Project CoordinationDocumentationTimeline managementStakeholder CommunicationRisk IdentificationBudget TrackingResource AllocationProgress reporting
Profile sourced from Himalayas.