Natalia Lage

About

Experience

1. Customer & Technical Support Specialist

   Independently manage multiple customer and technical requests, prioritizing issues based on urgency and impact. Investigate underlying causes and streamline support processes to enhance efficiency.

   Customer SupportTechnical SupportProcess ImprovementRemote WorkWorkflow Management

2. Program Operations Assistant

   Coordinated day-to-day academic program operations, including scheduling, communications, and logistics. Served as primary liaison between faculty, mentors, and internal teams, and provided Blackboard LMS support.

   Operations CoordinationStakeholder ManagementBlackboard LMSTrainingProcess Improvement

3. Office Manager

   Oversaw daily business operations across administrative, customer service, scheduling, billing, and reporting functions. Led customer service initiatives and managed recruitment, onboarding, and staff training.

Education

1. Pontificia Universidad Católica de Chile

   Diploma in Business Administration from Pontificia Universidad Católica de Chile, Santiago de Chile, Chile, from 2014 to 2015.

   Diploma in Business Administration from Pontificia Universidad Católica de Chile, Santiago de Chile, Chile, from 2014 to 2015.

2. Universidad de la República

   Bachelor's degree in International Relations and Affairs from Universidad de la República, Montevideo, Uruguay, from 2005 to 2009.

   Bachelor's degree in International Relations and Affairs from Universidad de la República, Montevideo, Uruguay, from 2005 to 2009.

3. LinkedIn Learning

   Completed Agile Instructional Design certification through LinkedIn Learning.

4. LinkedIn Learning

   Completed Instructional Design Essentials: Models of ID certification through LinkedIn Learning.

5. LinkedIn Learning

   Completed Agile Methodologies certification through LinkedIn Learning.