Nayan Moran

About

Experience

1. Programme Coordinator

   Managed end-to-end onboarding and coordination for 6–10 concurrent academic programmes on Canvas LMS, ensuring 100–300 participants per cohort were fully set up and supported. Onboarded and trained 11–20 faculty members and staff, building structured documentation and SOPs that standardised delivery.

   OnboardingCoordinationCanvas Learning Management SystemSOP DevelopmentTrainingNotionGoogle WorkspaceCross Functional CommunicationProject Management

2. Senior Customer Service Representative

   Managed 100–200 daily interactions for a high-value AMEX debt portfolio, maintaining strict data accuracy and confidentiality standards. Co-developed a communication training SOP adopted by senior management and consistently ranked in the top 10% of the team on performance metrics.

   Customer ServiceData Accuracy

Education

1. Oxford Brookes University

   MSc in Management and Business Analytics from Oxford Brookes University, with coursework completed and research module pending.

2. Yashwantrao Chavan Maharashtra Open University

   Bachelor of Commerce degree from Yashwantrao Chavan Maharashtra Open University.

3. Reliance Jio Haptik

   Completed AI Chatbot Operations Training from Reliance Jio Haptik.

4. Intelenet Global Services

   Completed Customer Service Excellence training from Intelenet Global Services.

5. Radius Global Services

   Completed Process Training and Quality Improvement from Radius Global Services.