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nazifa zahid
Looking for a jobOperations Analyst
Operations Analyst at hims & hers tracking patient care KPIs and developing dashboards to monitor performance.
CanadaOperations Analyst at Hims & Hers
Experience
Operations Analyst
Managed 250+ support tickets daily while identifying recurring issues and operational improvement opportunities. Tracked and analyzed operational and patient care KPIs to support data-driven decision making.
KPI MonitoringReportingData AnalysisDashboardingProcess OptimizationCross Functional CollaborationPatient CareCustomer Experience
Patient Care Advocate
Served as the first point of contact for patients and providers, responding to inquiries via chat, email, and phone within 5 minutes on average. Maintained a near-100% customer satisfaction score for 18+ months.
Customer ServiceCommunication SkillsTicketingCRMProblem SolvingService Request ManagementCollaboration
Customer Support Representative
Handled 200+ weekly interactions across email, chat, and phone with a 98% first-contact resolution rate. Improved team response times by 15% through proactive task prioritization and workflow streamlining.
Customer SupportCommunication SkillsProblem SolvingTicketingKnowledge BaseWorkflow Optimization
Project Associate
Verified and corrected over 5,000 data records, ensuring accuracy in the key reporting system. Supported time-sensitive project delivery through structured task tracking and reporting.
Data EntryData VerificationReportingTask TrackingCommunication Skills
Remote Administrative Assistant
Provided administrative and customer support for international clients, managing calendars, handling correspondence, and troubleshooting issues. Managed executive calendars, coordinated meetings, and arranged travel.
Administrative SupportCalendar ManagementTravel CoordinationExpense ReportingCustomer SupportData Management
Marketing Intern
Supported the preparation of over 50 proposals and organized pursuit documentation to support marketing staff. Participated in brainstorming meetings to develop marketing collateral.
Proposal WritingMarketing CollateralEmail CampaignsSocial MediaAdministrative Support
Procurement Team
Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Negotiated quotes and coordinated documentation, contributing to cost savings.
ProcurementVendor ManagementNegotiationPurchase OrderPayment ReconciliationCommunication Skills
Education
Asia Pacific University of Technology & Innovation (APU)
Pursued a Bachelor's degree in Business Management, gaining a strong foundation in business principles and management practices.