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Neha Pawar
Looking for a jobChat Support Representative
Analyst candidate with eClerx Services Ltd. chat support experience who built a Java web application with MySQL database design.
IndiaChat Support Representative at eClerx Services Ltd.
About
At eClerx Services Ltd., I provided technical and billing support to US-based customers and maintained accurate customer records. I consistently achieved an NPS of 70–80 and exceeded the client’s 8% upselling target, reaching 11%–13%.
For my Online Imitation Jewellery Management System academic project, I built a Java web application with registration, product browsing, booking, billing, and admin modules. I designed its MySQL database for product catalogs, user accounts, and transaction records.
I also performed manual testing to identify bugs and check data handling. My Manual Testing certification covered SDLC, STLC, test case design, and bug reporting, and I’m looking to bring this analytical and process-focused experience to an Analyst role.
Experience
Chat Support Representative
Provided technical and billing support to US-based customers, resolving inquiries promptly and effectively. Consistently achieved high customer feedback ratings and exceeded upselling targets.
Customer SupportTechnical SupportBilling SupportUpsellingRecord keepingData HandlingCollaborationNPS
Education
Krishna Institute of Computer Application and Management
Pursuing Master of Computer Applications with a focus on computer applications and software development.
Shivaji University
Completed Bachelor of Computer Applications with a strong academic record.
Maharashtra State Board
Completed Higher Secondary education in the science stream.
Maharashtra State Board
Completed Secondary education with distinction.
Analytic Learning Institute
Certified in Manual Testing, covering SDLC, STLC, test case design, and defect reporting.