Nejla Salic

Technical Account Manager

Serve as the primary technical point of contact for Tier 1 and Tier 2 high-revenue clients, providing software setup, implementation guidance, and complex troubleshooting. Guide clients through software navigation, technical training, and custom configurations to maximize product adoption.

Software ImplementationTroubleshootingclient supportTechnical TrainingQA TestingKnowledge Base Authoring

Network Analyst

Provided technical support and network analysis for large-scale data center environments, maintaining peak operational performance. Managed incident resolution and SLA escalations, achieving 98% adherence to Operations Service Center standards.

Network AnalysisIncident ManagementSLA ManagementServiceNowQA Testing

Technical Expert

Apple

Assisted over 30 customers daily with hardware and software technical support, maintaining a 98% customer satisfaction rate. Performed in-depth troubleshooting and hardware repairs across Apple's product ecosystem, cutting average resolution time by 30%.

Technical SupportTroubleshootingHardware RepairCustomer SatisfactionTraining

DevOps Intern

Evaluated modern solutions in container management, API integration, and data governance to improve system architecture. Gained hands-on experience with Datadog, Jenkins, GitHub, GitLab, and CLI scripting to optimize CI/CD deployment pipelines.

Container ManagementAPI IntegrationData GovernanceDatadogJenkinsGitHubGitlabShell ScriptingCI CD

IT Technician

Managed Azure Active Directory user accounts, security groups, and access permissions, bolstering enterprise security controls. Built and maintained a centralized knowledge repository, improving team collaboration and documentation efficiency.

Azure Active DirectorySecurity GroupsAccess ManagementKnowledge ManagementiOS