Nelsy Martell

I've delivered front-line support and issue resolution at Teleperformance Honduras for clients managing digital accounts, services, and technical inquiries. I guide users step-by-step through technical troubleshooting, account access issues, and service configurations. I handle complex escalations with empathy and efficiency while documenting inquiries, system errors, and transaction details in ticketing and CRM systems. I've also provided staff training, built strong client relationships, and supported product marketing efforts to improve sales. I'm continuing my Administrative Informatics education at Universidad Autónoma de Honduras and building front-end web development skills with VS Code, Git, and GitHub Pages.