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Nemanja Milanovic
Looking for a jobPR & Billing Specialist
Technical Support Specialist at Gorgias; built an AI-assisted system that monitors support queues and alerts teams.
SerbiaPR & Billing Specialist at Elementor
Experience
PR & Billing Specialist
Improved Trustpilot rating from 2.3 to 4.7 in about 4 months. Managed renewals, refunds, disputes, and escalations while partnering with Product, Billing, and Support teams.
TrustpilotBilling SupportCustomer EscalationRenewalsRefundsDisputesProduct Collaboration
Customer Support SME & Stand-In Team Lead
Led the EMEA team for about 8 months during a leadership transition. Mentored new agents, improved workflows, delivered training, and handled complex licensing and account ownership cases.
Team LeadershipMentorshipWorkflow ImprovementTrainingComplex Case ManagementLicensingAccount Ownership
Customer Support Representative
Provided technical support via chat and email for both Plugin and Hosting, including onboarding, troubleshooting, plugin installation, and DNS assistance. Consistently among top-performing agents for 12 quarters straight.
Technical SupportLive ChatEmail SupportOnboardingTroubleshootingPluginsDNSTop Performer
Sales Representative
Exceeded customer satisfaction targets and assisted in training new employees.
SalesCustomer SatisfactionTraining
Technical Support Specialist
Provided technical support for an e-commerce customer support platform. Collaborated with Sales, Development, and other departments to investigate issues and coordinate resolutions.
Technical SupportE commerce SupportCross Functional CollaborationTroubleshooting
Education
Trade and Economics High School
Completed high school education with a focus on financial administration.