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Nfonemo Maxwell
Open to opportunitiesPrison Custody Officer
IT support professional at Medellin Auto Service, building and maintaining its website while resolving user issues.
United KingdomPrison Custody Officer at Serco
About
At Medellin Auto Service, I provide ongoing IT support and built and maintain the company website, turning business requests into updates that meet agreed needs. I also work through computer, software and connectivity issues remotely and in person, following up on outstanding requests.
Previously, I supported staff at Bayelle Credit Union with Windows, hardware, software, printer and network faults. I’ve also built a Google Sheets and Apps Script management system at Comanage Ltd, and I practise Windows Server and networking in my MaxGuardian home lab.
Experience
Prison Custody Officer
Handle difficult conversations calmly, assess changing priorities and communicate clearly with colleagues in a security-focused environment. Maintain accurate records and follow escalation procedures.
Communication SkillsRecord keepingEscalation ProceduresSecurity
Freelance IT Technician and Website Administrator
Provide ongoing IT support, investigating technical problems and explaining practical next steps. Built and maintain the company website, translating business requests into updates.
IT SupportTroubleshootingWebsite ManagementRemote SupportClient Communication
System Administrator and Property Manager
Supported staff with day-to-day IT issues including Wi-Fi, printers and business systems. Built a Google Sheets and Apps Script management system for rent schedules and operational records.
Education
Solent University
Pursuing a BSc in Cyber Security on a part-time basis, delivered through QA Higher Education in Manchester, with an expected completion in the future.