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Ngqondi Ntshangase
Looking for a jobClient Care Agent/QOS/Client Care Supervisor
Client Care Supervisor at FUNDAGLOBAL, leading 20 agents and improving document handling and service quality.
South AfricaClient Care Agent/QOS/Client Care Supervisor at Fundaglobal
About
At FUNDAGLOBAL, I progressed from Client Care Agent to Quality of Service Specialist and Client Care Supervisor. I review and organize client documentation, maintain accurate CRM records, and support clients as they submit documents needed for case progression.
As Client Care Supervisor, I supervise 20 Client Care Agents, deliver onboarding and training, and monitor productivity and service standards. I also work with senior management and attorneys in the United States on operational feedback and CRM improvements. Earlier, as a Candidate Attorney and Candidate Legal Practitioner, I supported legal research, drafting, and litigation work at L W QINA INCORPORATED ATTORNEYS and QHALI ATTORNEYS INCORPORATED.
Experience
Client Care Agent/QOS/Client Care Supervisor
Managed high volumes of client communications, reviewed and catalogued documentation, and supervised a team of 20 Client Care Agents. Implemented process improvements and collaborated with senior management and attorneys in the United States.
Customer Relationship ManagementTeam LeadershipTraining and DevelopmentQuality AssuranceData ManagementCRM SystemsZ DialerRingCentralDocument ManagementPerformance ManagementStakeholder CommunicationProcess ImprovementLegal Documentation Support
Candidate Attorney / Candidate Legal Practitioner
Education
Legal Education and Development (Law Society of South Africa)
Completed Practical Vocational Training (400 hours) and attended Black Lawyers Association lectures on Introduction to Trial Advocacy. Served as Director of Law Firm D in Law School during Moot Court proceedings.
Walter Sisulu University
Bachelor of Laws (LLB) degree at NQF Level 8. Served as Class Representative in First and Second Year.
Marburg Secondary School
National Senior Certificate (NSC) at NQF Level 4.