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nguyen huyen
Looking for a jobICT Front Desk Support
QA engineer who built MedichainCare, an AI-powered medical web app with automated tests and CI/CD.
VietnamICT Front Desk Support at University of Lincoln
Experience
ICT Front Desk Support
First point of contact for staff and students, resolving software and account issues and escalating complex incidents with documented steps.
IT SupportTroubleshootingDocumentationEscalation Management
Software QA
Validated and documented 20+ WhatsApp Business API workflows using Postman, analyzing requests and responses to isolate integration issues. Worked with Product Managers and Engineering in Agile sprints and led 10+ online end-of-sprint demonstrations.
API TestingAPI Schema ValidationPostmanWhatsApp Business APIAgileScrumDemonstrationStakeholder Management
QA Engineer
Created test plans, acceptance criteria, and prioritized test cases for CRM, FinTech, and HRM platforms. Prepared test data and ran functional, regression, and API testing across environments.
Test PlanningTest Case DesignAcceptance CriteriaTest DataFunctional TestingRegression TestingAPI TestingPostmanJSONJiraBug Reporting
Software Quality Assurance Engineer
Validated enterprise integrations, API workflows, and financial system processes for global automotive clients. Partnered with a 20-person Agile team and bridged communication between technical teams and external stakeholders.
API TestingIntegration TestingAgileCommunication SkillsStakeholder Management
Education
University of Lincoln
MSc in Applied Computer Science, graduated with Distinction. Recipient of the Global Leaders Scholarship.
National Economics University
BA in International Economics, awarded Scientific Research Award.