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Nguyệt Nga Trần
Looking for a jobCustomer Support Representative
Customer Support professional at CMC TECHNOLOGY & SOLUTION COMPANY LIMITED, resolving global SAP issues with international COE teams.
VietnamCustomer Support Representative at Welast E-Commerce
Experience
Customer Support Representative
Provided multi-channel post-sales support via email (Freshdesk) to resolve delivery, product, and other sales issues. Actively moderated community discussions and user-generated content on official channels, filtering negative content to maintain a safe and respectful community environment.
FreshdeskEmail SupportCommunity ModerationProblem SolvingCustomer Service
Technical Service Staff
Delivered timely support to global enterprise partners and customers regarding software and system workflows. Conducted weekly cross-functional alignment meetings and collaborated with Japanese and Indian COE teams to escalate and resolve technical issues.
SAPTicketing SystemsCross Functional CollaborationTechnical CommunicationData ValidationReporting Systems
Ecom Team Member
Supported mainly USA customers pre- and post-sale via Freshdesk email and phone channels, ensuring high first-contact resolution rates. Proactively tracked shipment routes and package connectivity statuses to resolve delivery delays and lost packages before customers escalated them.
FreshdeskEmail SupportPhone SupportDispute ResolutionPayPalStripeShipment Tracking
Purchasing Staff
Liaised with suppliers to source technical equipment and devices for telecommunications bidding projects. Collaborated directly with internal technical departments to review and verify hardware/device technical parameters against company quality standards.
Supplier ManagementTechnical SourcingQuality AssuranceCommunication Skills
Sales Staff, Customer Support
Assisted in customer services on e-commerce platforms such as Amazon and eBay about products and services. Assisted in making ideas for new products, writing A+ content, and providing buyer and advertising support on the Amazon platform.
AmazoneBayCustomer ServiceContent WritingAdvertising
Education
Hanoi University of Science and Technology
Pursued a degree in English of Science and Technology, achieving a CPA of 3.24/4.0.