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Customer Service Advisor
LPN Care Navigator at HealthSnap who managed chronic care and remote monitoring for patients with diabetes and hypertension.
United StatesCustomer Service Advisor at Conduent
Managed high-call volume with complex problem-solving and first-call resolution.
Customer ServiceProblem SolvingCall Handling
Managed a caseload of approximately 450 patients per month specializing in diabetes and hypertension. Conducted virtual consultations, assessed care plans, and documented in Salesforce and EMR platforms.
Chronic Care ManagementRemote Patient MonitoringCare CoordinationSalesforceEMRPrior AuthorizationsAppealsCodingBillingTelephonic Case ManagementClinical Documentation
Supervised and trained Certified Home Health Aides, managed medication administration, and coordinated scheduling and patient documentation.
SupervisionTrainingMedication administrationPatient CareSchedulingDocumentation
Supervised Personal Care Assistants and STNAs, managed admissions, and performed medication pass, EMR charting, wound care, and treatments.
SupervisionAdmissionsEMRMedication administrationWound CareVital Signs MonitoringInsurance Coordination
Provided full patient care including medication administration, documentation, and coordination with physicians and clinicians.
Patient CareMedication administrationDocumentationCare Coordination
Worked as an LPN, supervising Personal Care Assistants and STNAs, managing admissions, and providing patient care.
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