Loading profile…
Nicolas Alayon
Looking for a jobIT Infrastructure Support Engineer
IT Infrastructure Support Engineer at WiseOption, Inc. supporting 300+ users across Windows Server and Azure environments.
UruguayIT Infrastructure Support Engineer at WiseOption, Inc.
Experience
IT Infrastructure Support Engineer
Provide technical support for 300+ users across production infrastructure, Windows Server, Remote Desktop Services, networking, and user access. Troubleshoot connectivity, VPN, and Azure-hosted environment issues.
Windows ServerRemote Desktop ServicesActive DirectoryDNSDHCPAzureNetworkingVPNTroubleshootingIncident resolution
Technical Support Specialist
Handled ticket lifecycle, troubleshooting, incident analysis, escalations, and SaaS platform support for a communications product. Collaborated with engineering teams to reproduce issues and document findings.
Ticket LifecycleTroubleshootingincident analysisEscalation ManagementSaaS SupportCollaboration
Infrastructure Access & Client Support Specialist
Supported infrastructure access operations for 3,500+ connections and 50+ users using Remote Desktop Manager, improving visibility, control, and credential governance. Created PowerShell scripts and standardized procedures to reduce manual work.
Remote Desktop ManagerActive DirectoryAccess ManagementPowerShellOTRSCredential GovernanceTechnical Documentation
Level 2 Infrastructure & Network Support Specialist
Provided Level 2 infrastructure and network support for TARGET retail operations across the United States and Canada. Supported Cisco routing, switching, WAN/LAN, VLAN troubleshooting, and wireless infrastructure.
Cisco RoutersCisco SwitchingWAN LANVLANWireless InfrastructureNetwork TroubleshootingGenetecIP Video Surveillance
Early Intervention Coordinator
Managed customer communications, account documentation, and process compliance in a regulated financial services environment.
Client CommunicationDocumentationCompliance
Freelance IT Consultant
Delivered remote IT consulting and technical support for international clients, completing 5,600+ billed hours and generating USD 67,000+ through long-term engagements.
Remote SupportTroubleshootingNetworkingWindows ServerAzureSystems AdministrationTechnical Documentation
Education
BIOS Uruguay
Bachelor's degree in network administration from BIOS Uruguay, completed in 2015.
Bachelor's degree in network administration from BIOS Uruguay, completed in 2015.