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SRE Manager
I lead SRE teams improving reliability, observability, and incident response for high-volume payment systems.
PolandSRE Manager at Citi Bank
Leading the SRE team for online payments, ensuring reliability and performance of high-volume transaction banking applications. Defined SLOs, SLAs, and error budgets, and improved incident management processes.
ITRS GeneosGrafanaSQLIncident ManagementSLOsSLAError BudgetsObservabilityOn Call ManagementMentorship
Monitored and ensured reliability of critical banking applications using ITRS Geneos, Grafana, and SQL. Developed dashboards and alerts to improve observability and reduce incident detection time.
ITRS GeneosGrafana
Pursuing an Airline Transport Pilot License, ongoing since May 2019.
Pursuing an Airline Transport Pilot License, ongoing since May 2019.
Completed a Private Pilot License program from 2016 to 2017.
Completed a Private Pilot License program from 2016 to 2017.
Pursued Electrical Engineering studies, unfinished, from 2012 to 2016.
Pursued Electrical Engineering studies, unfinished, from 2012 to 2016.
Provided support for a Salesforce-based application, including system integration, process automation, and API troubleshooting. Improved first response time to under 30 minutes and reduced investigation time by up to 20%.
SalesforceAPI TroubleshootingPostmanFlow BuilderProcess AutomationTechnical Documentationteam training
Served as 3rd-level support engineer for in-house logistics software, providing training and establishing best practices. Improved customer satisfaction, especially in Spanish-speaking markets.
SQLKibanaGrafanaPostmanRedashAPI TroubleshootingTrainingCustomer Satisfaction
Provided 2nd-level support for Warehouse Management System (WMS) and internal logistics, handling data hygiene and payment-related cases. Utilized MS SQL, Kibana, and API troubleshooting.
MSSQLKibanaAPI TroubleshootingSwaggerAdyenPayPalWeChatWMSLogistics
Provided technical support for internal employees across Nordic states, supporting banking processes and software. Handled user administration, software deployment, and VDI.
IT SupportUser AdministrationSoftware DeploymentVDICyberArkWindows
Supported data migration projects and in-house software products, including Cloud File Server and Cloud Sync solutions. Managed Linux infrastructure and VM deployment.
Data MigrationFileCloudCloud SyncLinuxVM Deployment And ManagementCustomer Support
Worked on robotic process automation for marketing and accounting using UiPath, reducing man hours and scraping websites for data collection. Coordinated accounting team processes.
UI PathRobotic Process AutomationWeb ScrapingProcess AutomationAccounting
Provided IT support for cashier and customer-contact solutions, including server and infrastructure maintenance. Supported IGT Advantage application modules and administered active directory.
IT SupportServer MaintenanceActive DirectoryIGT AdvantageInfrastructure
Profile sourced from Himalayas.