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Nicol Ámbar callo
Open to opportunitiesJefa de Área Call Center
Call center area manager at UNIVERSIDAD CONTINENTAL, where I led a 25-person team supporting prospective students.
PeruJefa de Área Call Center at Universidad Continental
About
At UNIVERSIDAD CONTINENTAL, I led a 25-person call center team and advised people interested in its educational services. I answered prospective students’ questions and followed up with them through the advising process.
At SINERGIA MARKETING DIRECTO, I supervised a 30-person team and supported administrative processes in Human Resources, including recruitment and personnel documentation. Earlier, at SINERGIA MARKETING, I advised B2B clients and followed up on commercial opportunities.
At CORPORACIÓN SIC, I supported customers through sales and after-sales service, including following up on complaints and requests. I also worked in hotel reception at Camino Real, and I’m currently studying Administration at Universidad Continental.
Experience
Jefa de Área Call Center
Led a team of 25 people, providing advisory and orientation to users interested in educational services. Managed communication and guidance according to user needs.
LeadershipTeam ManagementCustomer ServiceAdvisoryCommunication Skills
Supervisor de Ventas / Administrativa
Provided administrative support to internal HR processes and supervised a team of 30 people. Supported recruitment, hiring, and onboarding, and coordinated with different areas for internal requests.
SupervisionAdministrative SupportRecruitmentHuman ResourcesTeam ManagementCoordination
Ejecutiva Senior de Ventas B2B Call Center
Education
Universidad Continental
Pursuing a degree in Administration, currently in progress.
Sin especificar
Completed a course on Microsoft Excel Avanzado.
Sin especificar
Completed a course on Inducción a la Seguridad y Salud en el Trabajo.
Sin especificar
Completed a course on Microsoft Word Avanzado.