Nihal Ech-Charkaoui

At SFR France, I provided customer support in a fast-paced call center, handling customer requests and issues by phone and offering appropriate solutions. I maintained accurate customer information, followed established procedures, and managed multiple customer interactions. Daily use of computer systems and digital tools helped me adapt to new tools and procedures. I'm seeking a remote dispatcher or logistics coordinator role where I can apply my customer communication experience while learning U.S. freight dispatching, load coordination, and freight documentation.