Nikhil S M

Senior Application Support Engineer

Aditi Consulting

Triage production support tickets and escalate critical issues to engineering within an hour. Diagnose root cause of production defects by reviewing backend logs and Splunk dashboards, and act as primary escalation point for high-severity incidents.

SplunkJiraServiceNowIncident ManagementRoot Cause AnalysisEscalation ManagementStakeholder Communication

IT Operations Analyst II

Review Splunk logs to identify and resolve API call failures and performance issues across close to 25 incidents a day. Handle Sev1/Sev2 crisis-level production issues, opening bridge calls within 30 minutes of escalation and leading cross-functional teams through resolution.

SplunkSQLIncident ManagementBridge Call FacilitationChange ManagementProduction Support

IT Operations Analyst I

Conduent

Debugged application errors using structured troubleshooting methods to keep systems running. Wrote and ran SQL and pgAdmin queries to review, update, and maintain production data, and managed support tickets within SLA using ServiceNow.

SQLPgAdminServiceNowTroubleshootingIncident ManagementSLA Management

Project Engineer

Deployed client-server application builds to production servers for Police Control Room systems. Monitored server-client applications and system alerts around the clock to guarantee uninterrupted operations in an emergency-response context.

DeploymentMonitoringTroubleshootingJavaIncident ManagementEscalation Management