Nikhita Dodamani

Luxury Retail Customer Support Consultant

Provided white-glove phone and live chat support to U.S. and Canadian customers of a high-end fashion e-commerce brand, handling 50–60 calls and 100 live chats. Handled order tracking, returns, exchanges, and account inquiries, confirming customer details accurately and resolving concerns promptly.

Customer SupportLive ChatPhone SupportOrder TrackingReturnsExchangeAccount ManagementProblem SolvingCommunication Skills

Customer Support Specialist – Healthcare (International Voice)

Cognizant

Handled 50 inbound calls for U.S. healthcare clients, following set procedures in internal systems and protecting patient confidentiality under HIPAA communication standards. Clarified and resolved patient and provider inquiries about claims, eligibility, and insurance benefits accurately, communicating with empathy and professionalism.

Inbound CallsHealthcareHIPAAClaimsEligibilityInsurance BenefitsCustomer ServiceKPIsProductivityQuality Standards

Student Success Specialist

Counseled and mentored students in grades 6–9, giving personalized guidance to improve learning outcomes. Tracked student progress and worked with parents to address concerns and adjust learning plans.

Student CounselingMentorshipProgress TrackingParent CommunicationEmpathyCommunication Skills