Nilesh Volvoikar

At Delhivery, I handle high-volume customer support for shipment tracking, delivery issues, returns, and escalations across calls, email, and chat. I coordinate with operations and logistics teams, manage cases through Jarvis, and work to meet CSAT, TAT, and FCR targets. Previously at Datamatics Global Services, I progressed from Executive to Team Lead within one year. I trained and mentored team members, communicated KPIs, managed coverage and attendance, recruited staff, and earned an Excellence in Execution award for team performance. At Max Life Insurance, I built client relationships, identified financial needs, explained insurance policies, and supported sales through premium calculations and risk assessment. I achieved ₹13 lakhs in business in my first three months and was promoted ahead of the standard cycle.