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Nita Amalia
Looking for a jobTechnical Support Layer II
Technical Support Layer II at Pintro, resolving application issues and migrating client data with SQL and MariaDB.
IndonesiaTechnical Support Layer II at PT. Indoglobal Nusa Persada
Experience
Technical Support Layer II
Handle client technical issues related to application usage, perform data migration, coordinate with cross-functional teams, and ensure SLA compliance. Record and monitor issues via ticketing systems and conduct basic manual testing.
SQLMariaDBTicketing SystemsQiscusJiraManual TestingSLA ComplianceCross functional Coordination
Fullstack Developer Pre IP
Completed tasks on algorithms, C4 modeling, OOP, Agile development, Git, databases, APIs, React, Flutter, Supabase, CI/CD, and AI. Tested APIs using Postman and participated in pair programming and client discussions.
AlgorithmsC4 Model DiagramsObject Oriented ProgrammingAgileGitDatabasesAPIsReactFlutterSupabaseCI CDAIPostmanPair Programming
Credit Card Call Center
Handled customer complaints regarding credit cards, logged interaction histories in CRM, and used Ascend for various banking services.
Customer ServiceComplaint HandlingCRMAscendBanking Operations
Customer Success Specialist
Assisted Grab drivers with service-related inquiries, coordinated with related teams, escalated issues, and conducted outbound calls to offer new services.
Customer SupportIssue ResolutionEscalation ManagementOutbound CallsKnowledge Base
Belajar Front-End Web Developer
Learned web programming basics, JavaScript fundamentals, and front-end web development for beginners.
Web DevelopmentJavaScriptFrontend Development
UX Researcher
Analyzed issues on Idea Box, created research plans, and made recommendations based on user testing.
UX ResearchResearch PlanningUser TestingRecommendations
UX Design Google
Completed coursework in UX design fundamentals, including empathize, define, ideate, wireframing, prototyping, and high-fidelity design using Figma.
UX DesignWireframingPrototypingFigmaUser ResearchDesign Thinking
Entry Data dan PPL
Entered and validated data for agricultural, social, and economic surveys, and conducted field surveys collecting data from households.
Data EntryData ValidationField SurveyData Collection
Bidang Statistik
Supported E-Government by inputting service data for SPBE, created analytical reports, and developed sitemap reports.
Data EntryReportingE GovernmentSitemaps
Data Entry and Customer Support
Entered Indihome customer data, managed modem inventory, assisted with customer support, and conducted sales outreach.
Data EntryInventory ManagementCustomer SupportSales
Education
Refactory
Completed tasks on algorithms, C4 modeling, OOP, Agile development, Git, databases, APIs, React, Flutter, Supabase, CI/CD, and AI.
Dicoding
Learned web programming basics, JavaScript fundamentals, and front-end web development for beginners.
Rakamin Academy
Analyzed issues on Idea Box, created research plans, and made recommendations.
Coursera
Completed Google UX Design course covering fundamentals, wireframes, prototypes, and high-fidelity designs.
Universitas Dian Nuswantoro
Bachelor’s Degree in Information Systems with a GPA of 3.54.
SMK Telkom Terpadu AKN Marzuqi
Technical High School, Computer and Network Engineering.