Nitish Mahajan

Looking for a job

Mortgage Process Analyst

Business analyst at Lloyds Banking Group improving mortgage service delivery and broker chatbot responses with customer interaction data.

United KingdomMortgage Process Analyst at Lloyds Banking Group

Experience

Mortgage Process Analyst
Lloyds Banking Group
Collaborated with mortgage advisors, underwriters, and IT to improve service delivery and escalate complex issues. Conducted data research on client interactions to identify trends and pain points, leading to AI-powered improvements for the broker chatbot.
Data AnalysisBusiness IntelligenceAI ML OptimizationStakeholder ManagementProcess ImprovementCustomer Interaction Analytics
Business Analyst
Led market analysis for an e-commerce startup and developed dynamic Tableau/Power BI dashboards to track KPIs, market trends, and consumer behavior. Established strong ETL methods to ensure data quality and provided insights that improved marketing tactics, leading to a 15% increase in revenue and a 50% reduction in reporting time.
TableauPower BIETLData AnalysisMarket AnalysisDashboard CreationBusiness Intelligence
AI & ML Specialist
Developed and implemented machine learning models to automate client-specific processes, achieving 95% model accuracy. Implemented AI-driven solutions that saved $50,000 in costs and cut processing time by 40%.
PythonTensorFlowscikit learnMachine LearningAIProcess Automation
Data Analyst
Conducted trend analysis in the textile industry to identify operational improvements. Implemented K-means clustering in R for process optimization, saving one million rupees, and developed Power BI and Tableau dashboards to support data-driven decision-making.
RKMeans ClusteringPower BITableauPredictive AnalyticsDatabricksAzure Data Lake

Education

Queen's University Belfast
MSc in Business Analytics with a final project on Automobile Loan Default Prediction using machine learning models.
Shivaji University
B.Tech in Mechanical Engineering with a final project on Turmeric Harvester using Gear Train Principles and Ansys Software.
The Forbes Academy
Completed matriculation from The Forbes Academy, Karnataka, India in May 2014.
Completed matriculation from The Forbes Academy, Karnataka, India in May 2014.

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Experience

Mortgage Process Analyst

Lloyds Banking Group

Collaborated with mortgage advisors, underwriters, and IT to improve service delivery and escalate complex issues. Conducted data research on client interactions to identify trends and pain points, leading to AI-powered improvements for the broker chatbot.

Data AnalysisBusiness IntelligenceAI ML OptimizationStakeholder ManagementProcess ImprovementCustomer Interaction Analytics

Business Analyst

Led market analysis for an e-commerce startup and developed dynamic Tableau/Power BI dashboards to track KPIs, market trends, and consumer behavior. Established strong ETL methods to ensure data quality and provided insights that improved marketing tactics, leading to a 15% increase in revenue and a 50% reduction in reporting time.

TableauPower BIETLData AnalysisMarket AnalysisDashboard CreationBusiness Intelligence

AI & ML Specialist

Developed and implemented machine learning models to automate client-specific processes, achieving 95% model accuracy. Implemented AI-driven solutions that saved $50,000 in costs and cut processing time by 40%.

PythonTensorFlowscikit learnMachine LearningAIProcess Automation

Data Analyst

Conducted trend analysis in the textile industry to identify operational improvements. Implemented K-means clustering in R for process optimization, saving one million rupees, and developed Power BI and Tableau dashboards to support data-driven decision-making.

RKMeans ClusteringPower BITableauPredictive AnalyticsDatabricksAzure Data Lake

Education

Queen's University Belfast

MSc in Business Analytics with a final project on Automobile Loan Default Prediction using machine learning models.

Shivaji University

B.Tech in Mechanical Engineering with a final project on Turmeric Harvester using Gear Train Principles and Ansys Software.

The Forbes Academy

Completed matriculation from The Forbes Academy, Karnataka, India in May 2014.