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Nkelong Manuela
Open to opportunitiesPart-Time English Tutor
Bilingual customer support and virtual assistant handling phone, email, chat, and Shopify order issues.
CameroonPart-Time English Tutor at Native Camp
About
I handle customer inquiries across email, chat, and messaging, including order tracking, refunds, exchanges, and product questions. I keep customer and order records accurate in Shopify and Microsoft Excel while supporting daily operations remotely.
At Saint Pius Hospital, I was the primary point of contact for patients by phone and email, scheduling appointments and coordinating follow-ups. I also managed administrative work and data entry with careful attention to confidential information.
I’ve also been delivering online English lessons as a part-time tutor with detailed lesson records and progress tracking. I’m comfortable working independently across time zones and supporting US and European business hours.
Experience
Part-Time English Tutor
Delivered online English lessons to students from diverse backgrounds, adapting teaching methods to individual needs and tracking student progress.
Active ListeningLesson PlanningStudent Progress Tracking
E-Commerce Customer Support Assistant
Responded to customer inquiries via email, chat, and messaging platforms, assisting with order tracking, refunds, exchanges, and product questions.
ShopifyOrder ManagementCustomer ServiceData Entry
Healthcare Customer Service Representative
Served as primary point of contact for patients via phone and email, scheduling appointments and performing administrative data-entry tasks.
Phone SupportEmail Support
Education
Biaka university institute
GBHS Muea/Buea
Advanced Level Certificate from GBHS Muea/Buea in 2018.
Advanced Level Certificate from GBHS Muea/Buea in 2018.
GBHS Muea/Buea
Ordinary Level Certificate from GBHS Muea/Buea.