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Nkem Okeke
Open to opportunitiesSocial Media Manager & Community Support
I deliver remote customer support and operations across phone, chat, email, and social media.
NigeriaSocial Media Manager & Community Support at Freelance / Personal Brand
About
I've delivered end-to-end remote customer support and operations for Amabakesandchops, handling phone, email, chat, and social media enquiries for a decade.
I resolve complaints, process and follow up on orders, maintain accurate customer records, and build relationships that support repeat business and positive feedback. I also coordinate inventory, staff scheduling, service delivery, and improvements based on customer feedback.
Through my freelance personal brand work, I support customers across Instagram, Facebook, and WhatsApp while maintaining a clear, professional brand voice.
I'm equipped to work independently in remote teams with reliable internet, backup mobile data, a quiet workspace, and availability across time zones.
Experience
Social Media Manager & Community Support
Provided customer support and community management across social media platforms, responding to inquiries and resolving issues.
Social Media Customer SupportInstagramFacebookWhatsAppCommunity ManagementCustomer Service
Customer Service Representative / Operations Manager
Delivered end-to-end customer support via phone, email, chat, and social media in a remote environment. Managed daily operations, including inventory coordination and staff scheduling.
Customer SupportComplaint ResolutionOrder ProcessingCRMDocumentationReportingGoogle Workspace
Education
Near East University
Bachelor of Science in International Relations from Near East University, Cyprus, completed in 2015.
Bachelor of Science in International Relations from Near East University, Cyprus, completed in 2015.