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Nneka Ekelem
Looking for a jobCustomer Service Representative
I handle high-volume customer support and outbound sales calls, driving conversions, appointments, and customer satisfaction.
NigeriaCustomer Service Representative at DCS Communication Center
About
I've supported customers at DCS Communication Center, resolving product inquiries, purchases, returns, and exchanges across phone, chat, and email while maintaining customer satisfaction above 95%.
At Insurance Supermarket, I made 150–250 outbound calls daily, qualified insurance leads, scheduled advisor appointments, and exceeded targets for call volume, lead generation, and conversion. I use Genesys, Convoso, and HubSpot to document interactions, manage customer accounts, handle objections, and collaborate with sales and underwriting teams in fully remote environments.
Experience
Customer Service Representative
Handled 80-100 customer contacts weekly across phone, chat, and email, resolving inquiries and complaints with a satisfaction rate above 95%. Managed accounts and documented interactions using CRM systems.
Customer ServiceCustomer SupportCRMGenesysConvosoHubSpotObjection HandlingConflict ResolutionData EntryMicrosoft OfficeGoogle Workspace
Customer Support Agent
Conducted 150-250 outbound calls daily to qualify leads and schedule appointments for insurance advisors. Exceeded KPIs for call volume, lead generation, and conversion through effective objection handling.
Outbound SalesLead Generation
Education
University of Nigeria, Nsukka
Bachelor of Science in Management from the University of Nigeria, Nsukka, completed in 2011.
Bachelor of Science in Management from the University of Nigeria, Nsukka, completed in 2011.