Norbert Pricz

With several years of experience in customer and technical support at bet365, I have developed strong skills in handling customer enquiries, troubleshooting problems, and providing clear and effective support through live chat and email. In my current role, I regularly assist customers with account, login, connection and technical issues, investigating problems and guiding customers towards practical solutions. I am comfortable working with multiple support and ticketing systems, managing several cases efficiently, and maintaining a high standard of communication in a fast-paced environment. What particularly interests me is the combination of customer support, problem-solving and creating positive customer experiences. I enjoy understanding the issue behind a customer's question, taking ownership of the problem and making sure the customer receives a helpful and professional resolution. I am currently based in the UK and working full-time at bet365, but I am planning to relocate to Spain and am specifically looking for a long-term remote opportunity that would allow me to make this transition. I already have accommodation in Spain, so I would be able to relocate once my current employment commitments are completed. I believe my customer support experience, strong English communication skills, technical troubleshooting background and ability to work independently would allow me to make a positive contribution to my future employer. Thank you for considering my application. I would be very happy to discuss any opportunities of my possible next work solutions.