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Sales & Customer Support Representative
I deliver accurate remote customer support, CRM administration, and sales follow-up.
EswatiniSales & Customer Support Representative at Self Employed
Handled 15-25+ inbound/outbound customer calls and WhatsApp messages daily. Performed data entry and CRM management for 100+ clients using Google Sheets, resolved queries within 24 hours, and achieved monthly sales targets.
Customer ServiceInbound CallsOutbound CallsWhatsApp BusinessData EntryCRMGoogle SheetsConsultative SellingUpsellingFollow upsScheduling
Delivered excellent customer service and handled customer payments accurately.
Customer ServicePayment Handling
Pursued an Associate Degree in International Tourism with a focus on customer service, sales, communication, and administration.
Earned a TEFL Certificate with a focus on communication, presentation, and training.
Provided front-desk customer service to 50+ travelers daily in a high-pressure environment. Processed documentation and maintained records with 100% accuracy, handling queries, complaints, and escalations professionally.
Customer ServiceDocumentationRecord keepingProblem SolvingCommunication Skills
Monitored processes and captured data with strong attention to detail. Communicated professionally with team and stakeholders, submitting daily reports.
Data CapturingAttention To DetailCommunication SkillsReporting
Profile sourced from Himalayas.