Ntandose Lungile Iheukwumere

I’m a target driven, dedicated, and self-starting Sales and Customer Service professional with proven experience nurturing positive client relationships to drive key business metrics like client satisfaction. I’m forward-thinking in my approach, and I know that empathy and attentiveness matter when turning conversations into closed deals. Across my roles, I’ve been recognized among the highest-ranking sales agents, based on exceptional turnaround time, resolving issues within the first customer encounter, and producing the highest KPI’s. I bring strong English fluency (written & verbal), excellent customer service, effective written & verbal communication, and great listening skills to keep clients confident and informed. In recent experience, I’ve worked as a part-time Financial Advisor where I identify opportunities to secure new business and support retention by building trusting relationships with clients. I also analyze problems to find best-fit solutions, collect and document supporting documents, and calculate accurate invoices for clients. Earlier work strengthened my ability to troubleshoot quickly, manage accounts, and handle complex customer needs. From claims and invoice processing to advising customers on products and bundles, and even prospecting and evaluating properties, I’ve built a consistent work ethic rooted in accurate numeric calculations, data capturing, research & analysis, and high attention to detail.