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Senior IAM Support Lead
IAM Support Lead at I'curity Solutions, maintaining zero critical IAM downtime across supported environments.
South AfricaSenior IAM Support Lead at I'curity Solutions
Independently manage day-to-day IAM support operations for Auth0 and Aveksa platforms, supporting enterprise clients and ensuring high availability and SLA compliance. Lead incident management, root cause analysis, and mentor graduate staff.
IAMAuth0AveksaIncident ManagementRoot Cause AnalysisChange ManagementOperational MonitoringSoapUIPostmanServiceNowRemedyDocumentationTeam Mentorship
Analysed business and operational data to identify trends and improvement opportunities. Assisted senior analysts with project tasks, research, and documentation, and supported UAT and process mapping.
Business AnalysisData AnalysisStakeholder EngagementDocumentationProcess MappingUATResearch
Completed an Advanced Diploma in Information Resource Management in 2021.
Completed an Advanced Diploma in Information Resource Management in 2021.
Completed a National Diploma in Information Technology in 2018.
Completed a National Diploma in Information Technology in 2018.
Profile sourced from Himalayas.