Nykicia Jefferson

ED Registration Specialist

Greeted and assisted patients, entered patient information, verified insurance, and collected co-payments. Completed pediatric emergency department registration following hospital procedures.

Data EntryInsurance VerificationCo Pay CollectionPatient RegistrationCustomer Service

Customer Service Representative / Live Chat Agent

Handled high-volume customer contacts, managed up to 65 calls per day, and transitioned to live chat support managing up to 50 chats per day. Responded to emails, troubleshot issues, scheduled appointments, and processed orders in a remote-work environment.

Live ChatEmail SupportHigh Volume Call HandlingTroubleshootingOrder ProcessingAppointment SchedulingData EntryRemote WorkMultitaskingCRM Systems

Food Services Worker

Cleaned and sanitized kitchen surfaces, dishes, cabinets, floors, walls, and fixtures. Used cleaning equipment safely and responsibly while maintaining clean work areas.

CleaningSanitizationEquipment Safety

Cashier / Manager

Popeyes

Greeted customers, addressed complaints, handled cash and credit-card transactions, monitored inventory, oversaw food preparation, created employee schedules, and ordered stock.

Customer ServiceCash HandlingInventory ManagementSchedulingFood Preparation

Cashier

Welcomed customers, answered questions about merchandise, processed payments using the point-of-sale system, and retrieved merchandise from inventory locations.

Customer ServicePoint of Sale SystemsInventory Management