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Odekoya Tunde
Looking for a jobCustomer Success Associate
Customer Success Associate at Quidax Technologies who improved average resolution time by 30% using Zendesk Analytics.
NigeriaCustomer Success Associate at Quidax Technologies
Experience
Customer Success Associate
Prepared weekly reports that improved average resolution time by 30% using Zendesk Analytics. Reviewed CSAT scores and shared Voice of Customer reports quarterly to improve customer experience.
ZendeskSumsubSLA MonitoringCSAT analysisKYC VerificationCustomer RetentionReportingAnalyticsCross Functional Collaboration
Customer Success Analyst
Resolved 50–60 customer inquiries daily across live chat and email while maintaining SLA compliance. Implemented a ticket analysis system to identify recurring customer issues and support business decision-making.
Customer SupportLive ChatEmail SupportSLA ComplianceCSATTicket ManagementProduct CollaborationCustomer EducationKnowledge Sharing
Customer Service Representative
Handled customer inquiries and complaints via phone, email, and social media. Verified customer account information and processed refund requests to improve customer satisfaction.
Customer ServicePhone SupportEmail SupportSocial Media SupportAccount VerificationRefund ProcessingCustomer Satisfaction
Lead Logistics Processor / Transport Manager
Developed operational reporting tools using Microsoft Excel and coordinated shipment and delivery processes while minimizing transportation costs. Managed logistics operations and maintained professional relationships with stakeholders.
ExcelOperational ReportingPerformance EvaluationLogistics CoordinationTransportation ManagementComplianceStakeholder Management
Lead Logistics Operator
Coordinated dispatch operations and ensured timely shipment and delivery of goods. Negotiated transportation and loading rates with external operators.
Dispatch OperationsLogistics CoordinationCustomer Relationship ManagementNegotiationCompliance
Logistics Operations Executive
Handled high-volume customer inquiries and complaints via phone, email, and social media. Resolved customer issues efficiently while maintaining professional communication and customer satisfaction.
Customer ServicePhone SupportEmail SupportSocial Media SupportIssue ResolutionAccount VerificationCustomer Satisfaction
Education
Chartered Institute of Customer Service Relationship Management
Post Graduate Diploma in Customer Relationship Management (CRM) from the Chartered Institute of Customer Service Relationship Management in 2016.
Post Graduate Diploma in Customer Relationship Management (CRM) from the Chartered Institute of Customer Service Relationship Management in 2016.
St. Augustine’s College of Education, Akoka, Lagos
B.Sc./B.Ed. in Economics and Political Science from St. Augustine’s College of Education, Akoka, Lagos (affiliated with the University of Ibadan) in 2014.
B.Sc./B.Ed. in Economics and Political Science from St. Augustine’s College of Education, Akoka, Lagos (affiliated with the University of Ibadan) in 2014.