Oge Uche

Help Desk Analyst

Enhanced MDM lifecycle management by automating compliance checks, ensuring 100% adherence to Cyber Essentials and SOX regulatory standards. Orchestrated technical setup of AV infrastructure for conference rooms and town hall spaces, ensuring 100% operational readiness for a large-scale office relocation.

MDMCompliance AutomationCyber EssentialsSOXA V SupportMicrosoft TeamsZoomTechnical SupportTrainingDigital SignageiOSIntuneMerlinIManageDXC SICS

IT Technician

Premier League

Acted as escalation point for complex technical issues, delivering advanced troubleshooting resolutions for junior technicians and enabling a 30% reduction in ticket resolution times. Provided high-touch, white-glove AV support for executive boardrooms and large-scale corporate events, ensuring 100% uptime for high-stakes meetings.

TroubleshootingWindowsMacOSMobile DevicesJamfIntuneServiceNowA V SupportProcess ImprovementAutomationTechnical LeadershipMentorship

On-Site IT Engineer

Delivered high-level technical support and guidance, assisting with system development, troubleshooting, and critical incident resolution. Oversaw end-to-end installation, configuration, and support of hardware, software, and enterprise AV solutions, including Microsoft Teams, Webex, and Condeco.

Technical SupportTroubleshootingHardwareSoftwareAV SolutionsMicrosoft TeamsWebexCondecoBoxSharePointOne DriveOS PatchingDocumentation

Second Line Engineer

Delivered advanced technical support across Windows OS, Microsoft 365, Active Directory, and Exchange. Administered Microsoft 365, Azure AD, and Group Policy; configured Blackberry MDM and Intune Endpoint Manager.

WindowsMicrosoft 365Active DirectoryExchangeAzure ADGroup PolicyBlackBerry MDMIntuneCitrix DirectorMicrosoft DefenderMimecastMentorship