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olajide mayowa
Looking for a jobVirtual Assistant / Customer Success Manager
Customer Support Officer at Smile Group Luxembourg who achieved 98% customer satisfaction and seeks fintech or crypto support work.
NigeriaVirtual Assistant / Customer Success Manager at Smile Group Luxembourg
About
At Smile Group Luxembourg, I provided personalized customer support and achieved a 98% customer satisfaction rating. I also delivered educational webinars and workshops that increased customer engagement by 35%.
At Sterling Bank Nigeria, I handled customer complaints, followed up on resolutions, maintained CRM records, and responded to queries on the bank's social media pages. I’m seeking to bring my banking and digital support experience to a fintech or crypto Customer Support Officer role.
Experience
Virtual Assistant / Customer Success Manager
Achieved a 98% Customer Satisfaction Rating and increased customer engagement by 35% through webinars and workshops. Drove a 30% increase in NPS and grew social media engagement by 45%.
Customer SupportCRMSocial MediaWebinarsFeedback ManagementScheduling
Customer Service Representative
Handled inbound customer complaints and made outbound follow-up calls to ensure resolution. Updated CRM records and managed the bank's social media pages.
Customer SupportComplaint ResolutionCRMSocial MediaOutbound Calls
School Teacher
Communicated clear objectives to diverse students and adapted explanations to different learning needs. Prepared and graded assessments with strong attention to detail.
Education
Lagos State University
B.Sc. in Political Science from Lagos State University, completed in 2019.
B.Sc. in Political Science from Lagos State University, completed in 2019.
Command Day Secondary School
Senior School Certificate from Command Day Secondary School, Ojo, completed in 2013.
Senior School Certificate from Command Day Secondary School, Ojo, completed in 2013.
Smile Group Luxembourg
Virtual Assistant Certificate obtained in November 2024.
Virtual Assistant Certificate obtained in November 2024.