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Oleksandra Sheptunova
Looking for a jobCustomer & Business Operations Manager
Creative Project Manager at TRACKENSURE INC. coordinating SaaS delivery and launching new operational workflows.
UkraineCustomer & Business Operations Manager at Trackensure Inc.
Experience
Customer & Business Operations Manager
Act as a coordination point between customers, Sales & Accounting operations, Support, Business Analysis, Product, and Development, ensuring that requirements, ownership, dependencies, and next steps are clearly documented. Manage several parallel workstreams from request intake and prioritization through execution, testing, customer communication, and closure.
Project ManagementClient CommunicationCross functional CoordinationRequirement ClarificationWorkflow ManagementDocumentationTeam LeadershipQuality AssuranceReportingRisk TrackingProcess ImprovementExcelGoogle SheetsGoogle WorkspaceCRMStripe Billing
Sales & Accounting Representative
Managed approximately 30 customer requests per day by phone and email, identified customer needs, explained SaaS services, supported onboarding, prepared proposals, and maintained accurate account and billing records. Created tailored service presentations and communicated product value, pricing, trial periods, and available discounts to a warm B2B customer base.
Customer ServiceSalesB2B SalesAccount ManagementBillingOnboardingPresentation SkillsExcelGoogle SheetsCRM
Medical Assistance Specialist
Coordinated time-sensitive cases across Europe and Asia with clinics, insurers, patients, and relatives, balancing multiple stakeholders, documentation requirements, deadlines, and service quality. Managed cases end to end, from initial request and provider coordination through treatment documentation and patient repatriation, maintaining accurate records in 1C CRM.
Case ManagementStakeholder CoordinationDocumentation1C CRM ProficiencyMedical AssistanceInsurance
Education
Odessa State Academy of Civil Engineering and Architecture
Bachelor's Degree in Fine Arts from Odessa State Academy of Civil Engineering and Architecture, completed in 2018.
Bachelor's Degree in Fine Arts from Odessa State Academy of Civil Engineering and Architecture, completed in 2018.